Privacy policy

 

This Privacy Policy regards the details of how dropoftheday.com.au collect, use, secure and disclose your personal information. Prior to providing dropoftheday.com.au with any personal information, please read this Privacy Policy carefully. Providing dropoftheday.com.au with information indicates you consent to its collection, use, storage and disclosure in accordance with this policy.

What Personal Information is Collected

The personal information collected and maintained by dropoftheday.com.au generally comprises:

  • Contact details and date of birth
  • Names and addresses
  • Credit card details
  • Reports from credit reporting agencies
  • Details of the products and services we supply.

We collect this information for the following purposes:

  • Establishing client relationships
  • Maintaining client contact details
  • Providing products or services
  • Receiving payments for the supply of our products and services.

Use and disclosure of personal information

We use and disclose your personal information for the purpose for which it was disclosed at the time of collection and related purposes that would reasonably be expected without the need to obtain prior permission.

We undertake not to sell, rent or trade your personal information. We may, however, share information within our organisation and in some cases it will be necessary to pass certain information to our professional advisors or other third parties in order to comply with reporting and statutory obligations. This may include our employees, agents, contractors, auditors, insurers and tax, finance and legal advisors.

We may also disclose your personal information to service providers who provide services in connection with our products and services. While personal information may be provided to these service providers to enable them to perform agreed tasks, such information remains the property of dropoftheday.com.au at all times.

Security

We use appropriate security procedures and the latest technology to protect the information we hold. Access to and use of personal information within dropoftheday.com.au is limited to prevent misuse or unlawful disclosure of the information.

If other organisations provide support services to dropoftheday.com.au we require them to appropriately safeguard the privacy of any personal information disclosed.

Where the personal information we collect is no longer required, we delete the information or permanently de-identify it.

Dealing with dropoftheday.com.au online

If you visit web site to browse, read or download information, our system will log these movements. These web site logs are not personally identifiable and we make no attempt to link them with the individuals who browse the web site.

Cookies

A cookie is a small data file that contains information about your visit to our web site. Your computer provides this information during your first visit to our web server. The server records this information in a text file and stores this file on your hard drive. When you visit our web site again, the server looks for the cookie and structures itself based on the information provided.

Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to warn you before accepting cookies. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. We use cookies to help us improve our service to visitors to our site and to ensure that our site is easy to navigate and useful.

Access

To the extent permitted by law, we will provide details of any personal information disclosed by you and/or cease to make use of your personal information for the purposes described above. We will also provide you with the reasons for our inability to give you the access requested.

Please email Drop of the Day if access to your personal information is required. Please refer to the contact details below.

Accuracy

We will take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date. Please email Drop of the Day if any of the details you have provided change, or if you believe the information we have about you is inaccurate, incomplete or out-of-date.

Marketing material

We respect your choice to opt out of Drop of the Day' marketing activities. If you do not wish to receive marketing material from us, please email Drop of the Day' and we will respect your request. Please refer to the contact details below.

Complaints

If you have a complaint please email Drop of the Day' and we will promptly acknowledge and investigate your complaint. Please refer to the contact details below.

Changes to this privacy policy

We may make changes to this policy from time to time for any reason. We will publish those changes on this page.

This policy was last updated on 2/09/2011.

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Purchasing FAQs

Im worried about using my credit card on the internet.

We use Secure Sockets Layer (SSL) protocol with a 128-bit certificate. When you place orders or access your account information from the web site, the SSL software encrypts all information transferred between our web server and your computer.

Do I need to log in before I start shopping?

No. You can add items to your Shopping Cart and you will be prompted to login once you've finalised your order through the Checkout.

Do I have to order by the dozen?

To offer you the best possible price, Drop of the Day do not sell single bottles. Wine is packed in either 6, 12, or 14. Please check your chosen items' details.

What happens if the wine I receive is damaged or I dont like it?

You will only find quality wine on Drop of the Day. Your satisfaction is our focus and we offer a full refund policy excluding freight.

How much does delivery cost?

Delivery Charges Per Case


1 case 2 cases 3+ cases
   Sydney, Melbourne, Brisbane and Adelaide metro
  $  7.00
  $  6.00
  $  5.00
   ACT, NSW country, Qld 'near' country
  $  9.00
  $  8.00
  $  7.00
   SA & Vic country
  $10.00
  $  9.00
  $  8.00
   Perth metro, NT, TAS, WA Country and Qld 'far' country
  $15.00
  $ 14.00
  $  13.00
   Offshore Islands
Pricing on request
How will my wine be sent?

Wine ordered with us will be sent via Australia Post. Delivery timeframes will vary depending upon where you live.