- How do I buy wine from Drop of the Day?
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Login using your password and the email address you currently have registered with us. If you are not registered, and would like to, click here to register now. If you wish to buy wine after joining we will also require your credit card details in order to process your payment.
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- What happens if I've forgotten my password?
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Don't worry. We can automatically email your password to the email address you have registered with us - simply go to the forgotten password page, type in your registered email address, and your password will be automatically sent to that address.
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- Do I need to log in before I start shopping?
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No. You can add items to your Shopping Cart and you will be prompted to login once you've finalised your order through the Checkout.
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- How do I change my customer details?
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Once you are logged in you will be redirected to the "My Account" page, where you may change your customer details.
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- Can I view my order history?
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Yes. Once you have logged in, this option will become available to you under "My Account".
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- Do I have to order by the dozen?
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To offer you the best possible price, Drop of the Day do not sell single bottles. Wine is packed in either 6, 12, or 14. Please check your chosen items' details.
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- What happens if the wine I receive is damaged or I dont like it?
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You will only find quality wine on Drop of the Day. Your satisfaction is our focus and we offer a full refund policy excluding freight.
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- I'm worried about using my credit card on the internet.
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We use Secure Sockets Layer (SSL) protocol with a True 128-bit encryption. The SSL software encrypts all information transferred between our web server and your computer and is the most powerful level of encryption currently available for commercial web sites.
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- How do you verify I am over 18?
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Drop of the Day supports the responsible service of alcohol. Australian law prohibits the sale of alcoholic beverages to persons under the age of 18 years. It is an offence to supply to or on behalf of anyone under the age of 18 years. If you do not confirm that you are aged 18 years or over, we can not process your order.
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- What information do you collect about users? How do you use it?
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When you register with Drop of the Day, we need to know your name, email address, mailing and delivery address, phone contact details, and date of birth.
Your details are only accessed for the purpose of processing orders or contacting you. We do not sell, disclose, or reveal your details in any way to any third-parties.
We do not store credit card details. That is why each time you order through Drop of the Day you will be asked to enter your credit card details.
There is one cookie within the site used for recognition when you return to the site. This cookie can be easily deleted without affecting performance.
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- How does Drop of the Day protect customer information?
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Confidential information, such as your address and order history, is not stored on the web server but on our secure database, which is protected by a firewall against unauthorised access.
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- Will Drop of the Day disclose the information it collects to outside parties?
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Drop of the Day values your privacy. We do not sell, trade or rent your personal information to third-parties. Our site does contain links to other sites which we believe may be of interest to you. Drop of the Day is not responsible for the privacy practices or the content of these other websites.
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- What is Drop of the Day's Copyright Policy?
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All content included on this site, such as text, graphics, logos, button icons, images and code, is the property of The Australian Wine Consumers Co-operative Society Limited ARBN 068 836 699 and is protected by international copyright laws. This excludes property in which the rights of third parties are explicitly and immediately acknowledged. Any improper use, including but not limited to the reproduction, modification, distribution, transmission, republication or display of the content on this site is strictly prohibited.
- How much does delivery cost?
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Delivery Charges Per Case
| 1 case | 2 cases | 3+ cases |
Sydney, Melbourne, Brisbane and Adelaide metro
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$ 7.00
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$ 6.00
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$ 5.00
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ACT, NSW country, Qld 'near' country
|
$ 9.00
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$ 8.00
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$ 7.00
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SA & Vic country
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$10.00
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$ 9.00
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$ 8.00
|
Perth metro, NT, TAS, WA Country and Qld 'far' country
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$15.00
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$ 14.00
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$ 13.00
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Offshore Islands
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Pricing on request
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- How will my wine be sent?
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Wine ordered with us will be sent via Australia Post. Delivery timeframes will vary depending upon where you live.
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- What happens if I am not available to accept my wine delivery in person?
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In the event that you are not home, your wine will be left at your nominated delivery address as per your delivery instructions. If you prefer, your wine can be directed to your nearest post office for collection. Every attempt will be made to ensure your delivery is timely, and delivered according to your stated instructions.
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- Do you deliver to PO boxes?
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Absolutely!
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- Can I arrange for a driver to contact me prior to delivery?
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Unfortunately Australia Post does not currently offer this facility. In the event that you are not available to accept delivery, your wine will be left according to your instructions.
Should you require any further assistance, simply contact us here.
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